This Privacy Policy explains how Alkemi collects, uses, discloses, and safeguards personal information of website visitors, business customers and prospects, and other business representatives, to the extent the company collects this information for its own business purposes.
Please note that this Privacy Policy does not apply to the personal information Alkemi handles on behalf of the company's business customers. In those circumstances, Alkemi acts as a data processor or service provider, and Alkemi's processing of the personal information is governed by the company's agreements with its customers.
Alkemi’s services may utilize Large Language Models (LLMs) and other artificial intelligence technologies to generate responses, summaries, insights, and other outputs for users. Users should be aware that AI-generated content may occasionally produce inaccurate, incomplete, or misleading information. Alkemi does not guarantee the accuracy, reliability, or completeness of any AI-generated outputs. Users are encouraged to independently verify any critical information provided by AI-powered features before making decisions based on such outputs.
Alkemi does not use customer data submitted through Slack or any other integration to train Large Language Models (LLMs). Customer data is processed solely for the purpose of delivering the requested service functionality.
We collect the following categories of personal information for our own business purposes:
We may also collect information by automated means – such as cookies, beacons, pixels and other technologies provided by third parties – when users visit our website. This information included details about users' interactions with our site, and data about the device and network such as the computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), mobile network, IP address, unique identifiers (including identifiers used for advertising purposes), language settings and general location information such as city, state or geographic area.
Alkemi may also receive personal information from service providers, advertisers, business partners, data companies and other third parties. We may combine this data with other information we collect.
Alkemi uses personal information to:
Users can change their settings to know when certain cookies are being set or updated, or to block certain cookies altogether. Please consult the “Help” section of the browser for more information (e.g.,Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Users can also manage the use of Flash technologies, including flash cookies and local storage objects with the Flash management tools available at Adobe's website. Please note that Alkemi does not control the choices that are available through above third party offerings.
Analytics. We may use third-party analytics services (such as Google Analytics) to collect and analyze usage information through cookies and similar technologies; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to website visitors. To prevent Google Analytics from using Personal Information for analytics, users may install the Google Analytics Opt-out Browser Add-on by clicking here.
Interest-Based Advertising. When users visit our website, we may use the information we collect to display advertising on other websites, such as Facebook or Google, about products, services, and related features that we think may be of interest to the users. This type of advertising is called retargeting. In order to provide this interest-based advertising, we may use third party service providers that, on our behalf, may place cookies or other tracking technologies, such as cookies and SDKs on user's computer browsers, mobile phone applications, or other devices to collect information about use of our website services to provide interest-based advertising to those users both on our website and across the Internet.
For more information on how to limit cookies and other tracking technologies, please visit the Network Advertising Initiative's Consumer Opt-Out link, the Digital Advertising Alliance's (DAA's) Consumer Opt-Out link, or TrustArc's Advertising Choices Page. To opt out of the display of interest-based advertising from Google, please visit the Google Ads Settings page.
Please note that to the extent advertising technology is integrated into the website, website visitors may still receive advertising even if they opt-out as described above. In that case, the advertising will just not be based on the visitors' interests. Do Not Track. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals. Learn more about Do Not Track.
We may disclose personal information to the following parties:
Alkemi retains personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the nature of the data and the context in which it was collected:
Upon termination of your account or upon your request, we will delete or anonymize your personal information within 30 days, unless retention is required by applicable law. When a workspace removes or uninstalls our Slack application, all associated data will be deleted within 14 business days, in accordance with Slack Marketplace requirements.
We maintain physical, technical, administrative, and organizational security measures that are designed to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. While we strive to protect personal information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information we maintain.
Our website contains links to other sites that are not owned or controlled by Alkemi. We are not responsible for the privacy practices of such other sites. When individuals leave our site, we encourage them to be aware of and to read the privacy statements of each and every website that collects personal information.
Alkemi is committed to providing individuals with control over their personal data. You have the following rights regarding your personal information:
How to Submit a Request: To exercise any of these rights, please contact us by email at support@alkemi.ai. Please include your full name, the email address associated with your account, and a description of your request. We may need to verify your identity before processing your request.
We will acknowledge receipt of your request within 5 business days and will respond to your request within 30 days. If we need additional time, we will notify you of the reason and expected timeline.
If you are using Alkemi through a Slack workspace, please note that certain data may be controlled by the workspace administrator. In such cases, we may direct you to contact your workspace administrator to fulfill your request.
We may update this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. We will make the revised Privacy Policy accessible through our website, so users should review the Privacy Policy periodically.
To submit any questions or comments about this Privacy Policy, please contact us at team@alkemi.ai.